We believe in always being transparent and honest with our clients. We want you to be happy with the outcome of your order and a big factor in this is the timescale. We are a 'Next day Legalisation service provider', this is what the FCDO call us. This means we can start your order on the day we receive it and it can be completed the next working day.

To do this there are some important timings and criteria that have to be achieved and the purpose of this page is to be entirely transparent about that process and what needs to happen for us to complete the next working day. It is important to state, these points apply to ALL NEXT DAY APOSTILLE PROVIDERS so anyone stating they can do a next day service more quickly than us is simply not being honest. We are all affected by the same issues based on the time we receive the document, the type of document, the contents of the document and the time of year. Please read on to find out more...

Eligibility for Next Day Service: Orders received before 10am on a working day, and without any queries (see below for more details on what a query might be), are eligible for next day completion. This is subject to successful verification of signatures (see below) and documents being prepared and/or certified correctly.

Processing Time During Peak Periods: While we strive to process all orders as swiftly as possible, please be aware that during peak times, our service might extend to 2-3 working days. This is due to factors beyond our control, such as increased volumes or delays in external processes.

Comparison with Direct FCDO Submission: It's important to note that if documents are sent directly to the FCDO by the general public, especially during peak times, their processing can take significantly longer, ranging from 4-6 weeks.

Factors Beyond Our Control: We strive to process all orders as quickly as possible. However, there are circumstances beyond our control that may affect processing times. Some examples these factors and typical 'queries' that may be raised are as follows –

• Documents are not correctly certified by the legal official that has certified your document. If our solicitor is doing the certification it will be done correctly the first time
• We receive a photocopy in cases where we need an original document
• Legal signatory is not already known to the FCDO, this is a signature verification query and causes a delay while the signatory is contacted and told what they need to do to be added to the system (unfortunately no one can check a signatory in advance due to GOV security rules.
• External factors such as delays with postal services/couriers.

(This is not an exhaustive list)

It is important to state, these factors apply to ALL NEXT DAY APOSTILLE PROVIDERS so any service provider stating they offer a next day service, no matter what, is not being transparent about the process or the delays that can occur beyond their control.

It is also worth stating we do not offer different speeds of service, we offer one speed and that is next day wherever possible. Some providers have an enticing headline price but when you look at the timescale and whether it is all inclusive you will often find they are not offering the next day service at that price. We aim to offer the best value available for a next day apostille service and invite you to contact us to discuss if you have found a comparable service for less.

We appreciate your understanding and are committed to providing you with the best service possible. If you have any questions or need further clarification, please do not hesitate to contact us.